We have a range of comprehensive quantitative and qualitative audit tools available for all service types enabling us to:
Plan and undertake audits to ensure compliance to External, Contractual and Internal Quality standards
Review and report on the quality of experiences for people using services.
Provide evidence-based reports and improvement plans
Complete comprehensive and confidential audits prior to purchase or sale of a service
Customer and Stakeholder engagement
We know that obtaining feedback from people who use your services and key stakeholders is essential in improving and shaping service delivery.
We have a range of options available including:
Questionnaires / Surveys to engage with Customers
Questionnaires to engage with Key Stakeholders i.e. Carers, Local Authority
These templates can be purchased or we can send surveys out on your behalf and collate the results into a report.