Quality

 

comprehensive quality audits, practical solutions
Quality Audits

 

We have a range of comprehensive quantitative and qualitative audit tools available for all service types enabling us to:

 

  • Plan and undertake audits to ensure compliance to External, Contractual and Internal Quality standards

 

  • Review and report on the quality of experiences for people using services.

 

  • Provide evidence-based reports and improvement plans

 

  • Complete comprehensive and confidential audits prior to purchase or sale of a service

Customer engagement, feedback, survey
Customer and Stakeholder engagement
 

We know that obtaining feedback from people who use your services and key stakeholders is essential in improving and shaping service delivery.

 

We have a range of options available including:

 

  • Questionnaires / Surveys to engage with Customers

 

  • Questionnaires to engage with Key Stakeholders i.e. Carers, Local Authority

 

These templates can be purchased or we can send surveys out on your behalf and collate the results into a report.